Customer Service Representative salary in New York, NY
Median pay, New York metro
$49,590/year
about $23.84 an hour full-time
Middle half earns $43,060 – $61,940
Half of customer service representatives in the New York metro area earn more than $49,590 a year and half earn less. That's 11% higher than the national median of $44,770, and ranks #6 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $36,930 | $17.75 |
| 25th | $43,060 | $20.70 |
| Median (50th) | $49,590 | $23.84 |
| 75th | $61,940 | $29.78 |
| 90th (top earners) | $77,290 | $37.16 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the New York metro area, here's how an offer compares:
- Below market under $43,060 ($20.70/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $43,060 to $61,940 ($20.70 to $29.78/hr). The middle half of what people in this job earn.
- Strong offer over $61,940 ($29.78/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, New York metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.