Customer Service Representative salary in San Jose, CA
Median pay, San Jose / Silicon Valley metro
$60,480/year
about $29.08 an hour full-time
Middle half earns $48,180 – $74,670
Half of customer service representatives in the San Jose / Silicon Valley metro area earn more than $60,480 a year and half earn less. That's 35% higher than the national median of $44,770, and ranks #1 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $43,700 | $21.01 |
| 25th | $48,180 | $23.16 |
| Median (50th) | $60,480 | $29.08 |
| 75th | $74,670 | $35.90 |
| 90th (top earners) | $88,910 | $42.75 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the San Jose / Silicon Valley metro area, here's how an offer compares:
- Below market under $48,180 ($23.16/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $48,180 to $74,670 ($23.16 to $35.90/hr). The middle half of what people in this job earn.
- Strong offer over $74,670 ($35.90/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, San Jose / Silicon Valley metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.