Customer Service Representative salary in Boston, MA
Median pay, Boston metro
$49,920/year
about $24.00 an hour full-time
Middle half earns $42,760 – $62,040
Half of customer service representatives in the Boston metro area earn more than $49,920 a year and half earn less. That's 12% higher than the national median of $44,770, and ranks #5 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $35,720 | $17.17 |
| 25th | $42,760 | $20.56 |
| Median (50th) | $49,920 | $24.00 |
| 75th | $62,040 | $29.83 |
| 90th (top earners) | $75,950 | $36.51 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Boston metro area, here's how an offer compares:
- Below market under $42,760 ($20.56/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $42,760 to $62,040 ($20.56 to $29.83/hr). The middle half of what people in this job earn.
- Strong offer over $62,040 ($29.83/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Boston metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.