Customer Service Representative salary in Chicago, IL
Median pay, Chicago metro
$47,100/year
about $22.64 an hour full-time
Middle half earns $38,260 – $58,950
Half of customer service representatives in the Chicago metro area earn more than $47,100 a year and half earn less. That's 5% higher than the national median of $44,770, and ranks #12 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $34,480 | $16.58 |
| 25th | $38,260 | $18.39 |
| Median (50th) | $47,100 | $22.64 |
| 75th | $58,950 | $28.34 |
| 90th (top earners) | $71,530 | $34.39 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Chicago metro area, here's how an offer compares:
- Below market under $38,260 ($18.39/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $38,260 to $58,950 ($18.39 to $28.34/hr). The middle half of what people in this job earn.
- Strong offer over $58,950 ($28.34/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Chicago metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.