Customer Service Representative salary in Miami, FL
Median pay, Miami metro
$39,560/year
about $19.02 an hour full-time
Middle half earns $34,860 – $48,030
Half of customer service representatives in the Miami metro area earn more than $39,560 a year and half earn less. That's 12% lower than the national median of $44,770, and ranks #29 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $31,010 | $14.91 |
| 25th | $34,860 | $16.76 |
| Median (50th) | $39,560 | $19.02 |
| 75th | $48,030 | $23.09 |
| 90th (top earners) | $60,650 | $29.16 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Miami metro area, here's how an offer compares:
- Below market under $34,860 ($16.76/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $34,860 to $48,030 ($16.76 to $23.09/hr). The middle half of what people in this job earn.
- Strong offer over $48,030 ($23.09/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Miami metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.