Customer Service Representative salary in Baltimore, MD
Median pay, Baltimore metro
$42,850/year
about $20.60 an hour full-time
Middle half earns $36,600 – $49,630
Half of customer service representatives in the Baltimore metro area earn more than $42,850 a year and half earn less. That's 4% lower than the national median of $44,770, and ranks #22 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $32,600 | $15.67 |
| 25th | $36,600 | $17.60 |
| Median (50th) | $42,850 | $20.60 |
| 75th | $49,630 | $23.86 |
| 90th (top earners) | $62,860 | $30.22 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Baltimore metro area, here's how an offer compares:
- Below market under $36,600 ($17.60/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $36,600 to $49,630 ($17.60 to $23.86/hr). The middle half of what people in this job earn.
- Strong offer over $49,630 ($23.86/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Baltimore metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.