Customer Service Representative salary in Washington, DC
Median pay, Washington DC metro
$46,220/year
about $22.22 an hour full-time
Middle half earns $38,270 – $58,160
Half of customer service representatives in the Washington DC metro area earn more than $46,220 a year and half earn less. That's 3% higher than the national median of $44,770, and ranks #15 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $35,640 | $17.13 |
| 25th | $38,270 | $18.40 |
| Median (50th) | $46,220 | $22.22 |
| 75th | $58,160 | $27.96 |
| 90th (top earners) | $73,150 | $35.17 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Washington DC metro area, here's how an offer compares:
- Below market under $38,270 ($18.40/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $38,270 to $58,160 ($18.40 to $27.96/hr). The middle half of what people in this job earn.
- Strong offer over $58,160 ($27.96/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Washington DC metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.