Customer Service Representative salary in Los Angeles, CA
Median pay, Los Angeles metro
$48,840/year
about $23.48 an hour full-time
Middle half earns $43,090 – $60,300
Half of customer service representatives in the Los Angeles metro area earn more than $48,840 a year and half earn less. That's 9% higher than the national median of $44,770, and ranks #8 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $37,950 | $18.25 |
| 25th | $43,090 | $20.72 |
| Median (50th) | $48,840 | $23.48 |
| 75th | $60,300 | $28.99 |
| 90th (top earners) | $74,860 | $35.99 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Los Angeles metro area, here's how an offer compares:
- Below market under $43,090 ($20.72/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $43,090 to $60,300 ($20.72 to $28.99/hr). The middle half of what people in this job earn.
- Strong offer over $60,300 ($28.99/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Los Angeles metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.