Customer Service Representative salary in Houston, TX
Median pay, Houston metro
$40,380/year
about $19.41 an hour full-time
Middle half earns $35,610 – $48,500
Half of customer service representatives in the Houston metro area earn more than $40,380 a year and half earn less. That's 10% lower than the national median of $44,770, and ranks #28 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $28,600 | $13.75 |
| 25th | $35,610 | $17.12 |
| Median (50th) | $40,380 | $19.41 |
| 75th | $48,500 | $23.32 |
| 90th (top earners) | $59,840 | $28.77 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Houston metro area, here's how an offer compares:
- Below market under $35,610 ($17.12/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $35,610 to $48,500 ($17.12 to $23.32/hr). The middle half of what people in this job earn.
- Strong offer over $48,500 ($23.32/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Houston metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.