Customer Service Representative salary in the United States
National median pay
$44,770/year
about $21.52 an hour full-time
Middle half earns $36,870 – $51,780
National pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $31,750 | $15.26 |
| 25th | $36,870 | $17.73 |
| Median (50th) | $44,770 | $21.52 |
| 75th | $51,780 | $24.89 |
| 90th (top earners) | $63,590 | $30.57 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Pay by city
Highest median pay: San Jose ($60,480). Lowest of the cities we track: Las Vegas ($39,560).
| Metro area | Median | Middle half |
|---|---|---|
| San Jose, CA | $60,480 | $48,180 – $74,670 |
| San Francisco, CA | $57,830 | $47,070 – $70,990 |
| Seattle, WA | $53,550 | $46,060 – $61,330 |
| Sacramento, CA | $49,940 | $44,420 – $62,880 |
| Boston, MA | $49,920 | $42,760 – $62,040 |
| New York, NY | $49,590 | $43,060 – $61,940 |
| Minneapolis, MN | $49,480 | $43,870 – $60,520 |
| Los Angeles, CA | $48,840 | $43,090 – $60,300 |
| San Diego, CA | $48,730 | $43,800 – $60,280 |
| Portland, OR | $48,650 | $43,400 – $58,160 |
| Denver, CO | $48,590 | $42,990 – $59,530 |
| Chicago, IL | $47,100 | $38,260 – $58,950 |
| Philadelphia, PA | $47,070 | $38,080 – $57,160 |
| Phoenix, AZ | $46,410 | $38,550 – $52,600 |
| Washington, DC | $46,220 | $38,270 – $58,160 |
| St. Louis, MO | $45,800 | $37,710 – $56,640 |
| Nashville, TN | $45,510 | $37,770 – $51,900 |
| Dallas, TX | $44,990 | $36,660 – $51,470 |
| Charlotte, NC | $44,980 | $37,000 – $50,660 |
| Detroit, MI | $44,730 | $36,680 – $51,100 |
| Austin, TX | $43,720 | $36,640 – $49,250 |
| Baltimore, MD | $42,850 | $36,600 – $49,630 |
| Pittsburgh, PA | $42,790 | $36,240 – $49,120 |
| San Antonio, TX | $42,720 | $35,520 – $49,040 |
| Atlanta, GA | $42,710 | $35,710 – $49,620 |
| Tampa, FL | $42,660 | $36,830 – $47,580 |
| Orlando, FL | $40,530 | $36,880 – $47,860 |
| Houston, TX | $40,380 | $35,610 – $48,500 |
| Miami, FL | $39,560 | $34,860 – $48,030 |
| Las Vegas, NV | $39,560 | $35,640 – $46,990 |
Pay depends a lot on location, so compare an on-site job with its local figures. For fully remote jobs, national pay is usually the fairest comparison.
🏆 Best paying cities for customer service representatives, after cost of living →
Is your offer fair?
$
- Below market under $36,870 ($17.73/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $36,870 to $51,780 ($17.73 to $24.89/hr). The middle half of what people in this job earn.
- Strong offer over $51,780 ($24.89/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.