Customer Service Representative salary in Philadelphia, PA
Median pay, Philadelphia metro
$47,070/year
about $22.63 an hour full-time
Middle half earns $38,080 – $57,160
Half of customer service representatives in the Philadelphia metro area earn more than $47,070 a year and half earn less. That's 5% higher than the national median of $44,770, and ranks #13 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $34,040 | $16.37 |
| 25th | $38,080 | $18.31 |
| Median (50th) | $47,070 | $22.63 |
| 75th | $57,160 | $27.48 |
| 90th (top earners) | $67,650 | $32.52 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Philadelphia metro area, here's how an offer compares:
- Below market under $38,080 ($18.31/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $38,080 to $57,160 ($18.31 to $27.48/hr). The middle half of what people in this job earn.
- Strong offer over $57,160 ($27.48/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Philadelphia metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.