Customer Service Representative salary in Charlotte, NC
Median pay, Charlotte metro
$44,980/year
about $21.63 an hour full-time
Middle half earns $37,000 – $50,660
Half of customer service representatives in the Charlotte metro area earn more than $44,980 a year and half earn less. That's about the same as the national median of $44,770, and ranks #19 of the 30 big metro areas we track for this job.
Pay range
| Percentile | Yearly | Hourly* |
|---|---|---|
| 10th (entry level) | $31,500 | $15.14 |
| 25th | $37,000 | $17.79 |
| Median (50th) | $44,980 | $21.63 |
| 75th | $50,660 | $24.36 |
| 90th (top earners) | $62,640 | $30.12 |
*Yearly pay divided by 2,080 hours (40 hours × 52 weeks), the full-time basis BLS uses.
Is your offer fair?
For a customer service representative job in the Charlotte metro area, here's how an offer compares:
- Below market under $37,000 ($17.79/hr). Fine for a first job in the field, otherwise worth negotiating.
- Typical $37,000 to $50,660 ($17.79 to $24.36/hr). The middle half of what people in this job earn.
- Strong offer over $50,660 ($24.36/hr). Higher than three quarters of workers here.
Before you accept
- Check whether pay includes performance bonuses or depends on metrics like call times.
- Remote customer service roles are common, and also a frequent target for job scams. Never pay for equipment up front.
- Ask about scheduling: rotating shifts, weekends and holidays are common.
Also watch for the common warning signs in the posting itself: 15 job posting red flags.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025, Charlotte metro. Occupation: Customer Service Representatives (SOC 43-4051). Figures cover wage and salary workers and don't include bonuses, benefits or overtime.